Refund & Cancellation Policy

Last updated: 2026-10-26

We want you to pay only for something you are happy with. This policy explains how to cancel and when you can get your money back. It is part of our Terms of Service.

Cancel anytime

• Cancel online in Account → Billing → Cancel plan. It takes one click and you do not need to talk to anyone.
• You can also email [email protected] from the address on your account and we will cancel for you within one business day.
• Cancellation stops all future charges. You keep your plan and its credits until the end of the billing period you already paid for.
• We send an email confirming your cancellation.

7-day money-back guarantee

If you are not satisfied, you can ask for a full refund within 7 days of your first payment for a plan, no questions asked. This also applies to the first purchase of each credit pack. After the refund, the plan or the credits are removed from your account.

Renewals

Subscription renewals are generally not refundable, because the new period's credits become available right away. We will still refund a renewal if:

• you ask within 48 hours of the renewal charge and have not used any credits from the new period; or
• you tried to cancel before the renewal and a problem on our side prevented it.

Credit packs

Unused credit packs can be refunded within 7 days of purchase. Packs that have been partly used can be refunded for the unused portion within the same period.

Problems on our side

If a video fails to generate, or a charge is duplicated or made in error, we restore the credits used or refund the charge in full, whichever you prefer. Automated reviews and scene redos that fail for technical reasons never consume your credits.

How to ask for a refund

Email [email protected] with the email address on your account and the date of the charge. We answer within 2 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Chargebacks

If something went wrong, please contact us first; we can usually solve it faster than a bank dispute. Opening a chargeback for a charge you authorized may lead us to suspend the account while the dispute is open.

Your legal rights

This policy does not limit any right you have under the consumer laws that apply to you. Consumers in Brazil, for example, may withdraw from an online purchase within 7 days (Consumer Defense Code, art. 49), and residents of the European Union and the United Kingdom have the withdrawal rights described in their local laws.

Contact

[FILL: razão social] · CNPJ [FILL: 00.000.000/0001-00]
[FILL: street, number, city – state, ZIP, Brazil]
Email: [email protected]